FAQs

Below are a list of some common questions we get asked. We hope you find these useful but also know that you may have a question that we haven't yet answered. 

If you have any questions that we have not answered below, please email us at hello@drinkupdate.com and we'll be happy get in touch. 

1.
General Questions

What is UPDATE?

UPDATE is a new caffeine-free, sugar free energy drink. We are the first company to leverage a new ingredient called paraxanthine (enfinity®), which is a metabolite of caffeine that provides everything we love about energy drinks without the side effects we have come to expect (no crash, no jitters, no digestive consequences).

Where can I buy UPDATE?
UPDATE is currently sold on our website here. We have plans to expand into other e-commerce and retail channels and will continue to notify you when we do. Thank you for your support.

Where is UPDATE made?
UPDATE is manufactured in upstate NY - just a few hours drive from where we live.

How can I contact UPDATE?
Please email us at hello@drinkupdate.com

2.
Product and ingredients

What is in UPDATE?
UPDATE is a carbonated energy drink packed with focus, energy and mood boosting ingredients.

Our core ingredient is called paraxanthine and it's supported with a powerful stack of nootropics including n-acetyl l-tyrosine, taurine, alpha-gpc, l-theanine, 5htp and vitamin B12 (methylcobalamin).

Where can I find nutritional information?
You can find the nutritional facts for each flavor below:
Berry
Lime
Mandarin
Peach

Is Update caffeine-free?

Yes - UPDATE has zero caffeine in it.

What is paraxanthine?
Paraxanthine is a metabolite of caffeine that provides everything we love about caffeine without the drawbacks. You can read more about it here in our white paper.

How much paraxanthine is in UPDATE?
One serving of UPDATE contains 300mg of paraxanthine (enfinity®).

How many calories are in UPDATE?
UPDATE is a low calorie energy drink. Our Mandarin and Berry flavors contain 20 calories while our Peach and Lime flavors contain only 15 calories. The calories primarily come from our natural flavor system and natural sweeteners.

Is there sugar in UPDATE?
No - UPDATE has zero sugar.

What is UPDATE sweetened with?
Unlike most energy drinks that rely on artificial sweeteners such as sucralose and aspartame, UPDATE only uses natural sweeteners. We opted for a synergistic mix of allulose and stevia to enhance our flavor profile.

Is UPDATE Kosher?
Yes.

Does UPDATE need to be refrigerated?

No - UPDATE can be stored at any tempurature. However, for maximum enjoyment and to experience the best taste, we recommend drinking UPDATE when it is cold.

What is the best time of day to drink UPDATE?

People drink UPDATE to get in the zone. No matter the time of day, you can rely on UPDATE to help you get the job done and give you an edge.

Is it ok to drink more than one UPDATE per day?
Like many energy drinks, we recommend no more than one serving per day.

Is UPDATE safe for pregnant women and children?

UPDATE is not intended for use by children, pregnant or nursing women.

What if I don't like UPDATE?
We recommend trying UPDATE when it's been refridgerated or cooled down before making any judgement. But if you've tried that and are still dissatisfied, please email us at hello@drinkupdate.com and we'll do our best to fix it.

Where can I learn more?

If you're interested in learning more about the product, our ingredients and the science behind them, read our white paper here.

3.
Shipping and Delivery

How do you ship UPDATE and what is the shipping cost?
We're just starting and so we ship from one source of origin in Connecticut. We currently absorb the shipping cost ourselves. However, from time to time we may offer expidited shipping as an option at checkout for an additional cost.

Do you ship internationally (outside the USA)?
Right now we only ship within the United States. We will keep you notified as we expand our global footprint and are always keen to hear from you where you'd like us to ship to next.

How soon will I receive my order?

Most orders ship within 1-2 business days and are delivered within 3-5 business days. You will be notified when your order is on its way and again once it has been delivered.

My order hasn't arrived, what should I do?
Every order confirmation email comes with a tracking number. Please check the tracking for a realtime update or alternatively, feel free to email support at hello@drinkupdate.com.

My order arrived and is damanged. What should I do?
We're sorry for that experience - it's never fun when you've had to wait for something and it arrives damanged. Please send us a picture to hello@drinkupdate.com and we'll do our best to send you a replacement order free of charge as soon as possible.

4.
Update for offices

How can I get UPDATE in my office?
UPDATE is hosting free office sampling. Fill out this form and we'll get in touch to set it up!

5.
Subscription

How can I subscribe to frequent deliveries?

Check out the Shop section and subscribe there. If you have any questions, please email hello@drinkupdate.com.

6.
Payments

What forms of payment do you accept?
UPDATE accepts payments from most major credit cards, in addition to some digital wallets like Shop Pay and Apple Pay to make checking out faster and easier for you.